• Are your downloads instant? How will I receive them?
Yes, all of our downloads are instant. After you complete the payment you will immediately have the option to download the product(s) from the final purchase page and you will also receive a download email shortly after. If for any reason you don't receive this email immediately please reach out to us at firstname.lastname@example.org.
• How many times can I use the download link before it expires?
You are able to download your purchased product as many times as you want – the downloads are fully unlimited. If your download link does not work anymore - just email us at email@example.com.
• I entered wrong email at checkout!
Just reach out to us at firstname.lastname@example.org and provide us as much information as you can (your full name, order number, correct email, the wrong email and which presets you purchased) and we will be able to locate your order.
• Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:- Quick checkout process- Easily view your order status and order history- Receive updates detailing our new releases and special promotions
• What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
• What are the payment options?
We try to make your purchase on our website as convenient as possible.We accept all major credit cards (VISA, Mastercard, American Express, and Discover, etc) as well as PayPal, Apple Pay. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
• Which currency do you use?
Everything in our store in in USD. If you're purchasing in a different currency that's still OK, your bank will convert the USD into your usual currency.
• Are there any exchange rates?
All of our transactions are based on US Dollars. If your credit card is based on another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
• How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
• How to unzip files?
When you download one file, it will come in .zip format. You will have to unzip it. In the unzipped file, you will find four formats – SVG, DXF, PNG, and EPS.PC: Right-click on the zip file and click “Unzip” or “Extract” (depending on your computer)MAC: Simply double-click on the zip file and it will unzip.
• I can't open /find SVG files after I unzip files
Our files come in four formats. DXF, SVG, PNG & EPS. You will find these formats in the zip file you download. At times, the SVG file has browser (Chrome or Internet Explorer) icon. You need to upload that in your software.
• How do open SVG files in Design Space
You can also choose to add tags. Once you are satisfied with those edits, click on the green ‘Save’ icon to save your design to your library. On the next screen, you will see your library and any design you have uploaded. When you are ready to insert adesign to your canvas, click on it (a green checkmark will indicate it is selected), and then select ‘Insert Images.’ Your design is now added to your canvas and is ready to edit and cut!
• How do open SVG files in Silhouette Studio
To import an SVG file to your Silhouette Studio, first you will need to unzip the file:
Upload to Silhouette Studio: After your files are unzipped, you are ready to begin using your files in Silhouette. Remember, Silhouette Basic Edition users will want to use the DXF files, and Silhouette Designer Edition users can use either the SVG or DXF files. There are three methods you can use to open your files. All of these methods require you to open up your Silhouette Studio software FIRST. Your files will not properly open unless you open from WITHIN Silhouette.
*Method 1 : This is the File>Open method. Open up Silhouette, and in the upper left hand corner click on the ‘File’ icon. Then scroll down and click on ‘Open.’ You will then navigate to the folder your file is located in, click the file, and select OK to open.
*Method 2 : This is the Drag and Drop method. It is very simple and all you need to do is Drag the file you would like to open into your Silhouette work area. If the file type is compatible with your edition, it will be placed in your work area where you dropped it.
*Method 3 : This is the Silhouette Library method. You can add any compatible file to your Silhouette Library so that you can place it in your work area without searching for it on your computer. To add a file to your library, open up Silhouette and click File>Import>Import to Library. You will then be able to search for the file you would like to add to your library. Click OK and your file will now be available to you to use at any time while working in Silhouette. Now, if the file you would like to use is already in your library, you can start a new project by opening up Silhouette and then clicking on the ‘Show Library’ icon located on the left hand side. Locate the design you would like to use, and double click it. The design will now be added to your work area.
• I am working with the DXF file in Sihouette Basic Edition, but it looks completely different to how I expected. When I try to move or resize the design , it leaves pieces behind. I don’t know where to begin
DXF files import as outlines only with no colors and no layers. So, when using a DXF file, you need to be extra careful, especially if there are lots of little pieces in your design. You may need to group together and/or make compound path like pieces/colors/layers to cut. Use the PNG photo as a guide if needed. I personally highly recommend upgrading to the Designer Edition as soon as you are able, as SVG files import differently with colors and layers, so they are typically easier to work with. Need a hand with DXF files?
• I opened my file in Sihouette, but nothing is there. It looks blank
The design might have imported either very small or somewhere off the mat. Use the zoom out icon and zoom out as far as it will go. Then use your keyboard and hit Ctrl plus the letter A to select everything (Command plus ‘A’ on a MAC). If there still appears to be nothing in the file, contact the designer for guidance. If you were able to locate the design off the mat and want to avoid this in the future, go into your import settings (Edit> Preferences> Import Options) and check the following for both the SVG and DXF option: Fit to Page, Make White Lines Black, and Join Lines Into Polylines. Need more?
• I would like to ungroup the design in Silhoutte , but ungroup is not an option. It is shaded out so I can’t select it.
If you run into this problem in Silhouette, the easy fix is to use the release compound path option instead. Then group all the pieces you need together, and make sure you make those pieces a compound path again so you don’t lose out on pieces that may be hidden. It helps to make the fill color transparent when doing this so you can see all the pieces. If compound path is also not an option, double check that you have opened the correct file type.
• Can I import all the design from a bundle to my Silhoutte library at once?
Most definitely! The process is fairly simple. Open up your Silhouette Library and then open up the folder your files are saved in. Select them all, and drag and drop into your library. That’s it! The importing process can take a little extra time if importing a large quantity of files, so be patient.
• Does this include a commercial license?
PLEASE NOTE The original images can be found on Google. You are paying for the time in creating the cut lines, preparing vector files bundle and improvements. I do not sell or claim ownership over the character clipart or graphics, or characters used in files.
• What is your refund policy?
Due to the digital nature of our products, we do not provide refunds once they have been purchased. This is the industry standard. If you have any questions about your purchase, please contact us – we will be happy to help you.
• Have other questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
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